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Admin Options For Cancel & Refund

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  • Admin-Facing Cancel Option – Paypal / Authorize.net
     
    DAP Admins will no longer have to login to Authorize.net or Paypal to cancel a user’s subscription. Click on the transaction Id hyperlink in DAP Users->Manage page to get to the edit transaction page. If a payment transaction is from Paypal or
    Authorize.net, you will notice a new CANCEL button right next to the Refund button in DAP Admin -> Edit Trasactions page.
    refundandcancel

    DAP will set the ‘Payment Status’ field of the cancelled transaction to ‘Admin Cancelled’.

    admincancelled

    Upon cancellation, DAP will automatically apply the action defined under DAP Products Page -> Cancellation & Expiration tab.
    Expiration_tab

    See this document for details.

  • Admin-Facing Refund Option – Paypal

    DAP Admins will no longer have to login to Paypal to refund a user’s transaction. Click on the transaction Id hyperlink in DAP Users->Manage page to get to the edit transaction page. If a payment transaction is from Paypal, then when you click on the refund button, DAP will not only refund the transaction within DAP but also refund payment in Paypal.


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